Refund policy

At KOZY, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, our return and refund policy is here to help.

Return Policy:

1. Eligibility: You may return your KOZY fire pit within 10 days of purchase if it meets the following conditions:
   - The product is in its original condition, unused, and in the original packaging.
   - Proof of purchase (receipt or order confirmation) is provided.
2. Process: To initiate a return, please contact our customer service team at +918123005932 within 10 days of purchase. We will provide you with a return authorization and shipping instructions.
3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refund Policy:

1. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the return conditions. If approved, we will process your refund.
2. Refund Method: Refunds will be issued using the original payment method. Please allow 5-10 business days for the refund to appear in your account.
3. Deductions: Any shipping and handling charges incurred during the original purchase are non-refundable.

Defective Products:

1. Report Timeframe: If you receive a defective product, please report it to our customer service team within 3 days of receiving the product.
2. Replacement: We will replace any defective products or removable parts, such as the ashpan and collapsible legs. Please report any defects within 3 days of receiving the product and before using it to our customer care number +918123005932. We kindly ask that you keep an unboxing video to facilitate the easy replacement of the product.
3. Shipping Costs: We will cover the shipping costs for returning and replacing defective products or parts.

Exceptions:

1. Damage: Products that have been used, damaged, or altered after delivery are not eligible for return or refund.
2. Non-Returnable Items: Certain items are non-returnable, such as personalized or customized products.

Contact Us:

If you have any questions or need assistance with your return or refund, please contact our customer service team at +918123005932 | hello@kozylife.in